Terms of service
Terms of Service
Last Updated: August 14, 2026
Overview
Welcome to Zovy.
These Terms of Service ("Terms") govern your access to and use of shopzovy.com, including the products, content, features, tools, and services offered through our website (collectively, the "Services").
Throughout these Terms, "Zovy," "we," "us," and "our" refer to Zovy.
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
By visiting our website, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.
1. Eligibility and Account Information
By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the permission of a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide current, complete, and accurate information.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
You may not use our products or Services for any unlawful or unauthorized purpose.
2. Products and Product Information
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors, appearance, dimensions, packaging, or other characteristics may appear differently depending on your device, screen settings, photography, manufacturing variations, or other factors.
We do not guarantee that every product will appear exactly as displayed on your screen.
Product descriptions, prices, availability, specifications, and other information may be changed at any time without prior notice.
We reserve the right to discontinue products, limit quantities, or restrict sales to any person, geographic location, or jurisdiction where permitted by law.
3. Orders
By placing an order with Zovy, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including because of product availability, suspected fraud, pricing errors, payment issues, or other circumstances affecting our ability to fulfill the order.
Your payment must be successfully authorized before your order can be processed.
Please review your order carefully before submitting it.
Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.
If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method.
Purchases are also subject to our Refund Policy.
4. Pricing and Payment
All prices displayed on our website are subject to change without notice.
The price charged for a product will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.
Taxes, shipping charges, duties, customs fees, and other applicable charges may be added where required.
You agree to provide accurate and complete payment and billing information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Promotional offers, discounts, coupon codes, and sales may be subject to additional terms and may be modified or discontinued where permitted by law.
5. Shipping and Delivery
Delivery dates and shipping times displayed by Zovy are estimates and are not guarantees.
Orders may experience delays caused by carriers, customs processing, weather, high shipping volumes, supply-chain disruptions, incorrect customer information, or other circumstances outside of our reasonable control.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping information, please contact us as quickly as possible at support@shopzovy.com. We cannot guarantee that shipping information can be changed after an order has entered fulfillment.
Please refer to our Shipping Policy for additional information regarding shipping and delivery.
6. Refunds and Returns
Purchases made through Zovy are subject to our 30-Day Refund Policy.
Zovy generally does not accept physical returns or exchanges.
Eligible refund requests must be submitted within 30 calendar days of delivery and are reviewed according to the eligibility requirements stated in our Refund Policy.
Submitting a refund request does not automatically guarantee approval.
If an item arrives damaged, defective, incorrect, materially different from what was ordered, or your order experiences another eligible issue, please contact:
We may request photographs, videos, shipping information, or other reasonable documentation necessary to evaluate a claim.
Nothing in these Terms or our Refund Policy limits rights that cannot legally be excluded under applicable consumer protection laws.
7. Intellectual Property
Unless otherwise indicated, the content available through the Zovy website—including our name, branding, logos, graphics, website design, text, photographs, videos, and other materials—is owned by, licensed to, or otherwise lawfully used by Zovy and its applicable licensors.
Such content may be protected by copyright, trademark, and other intellectual property laws.
You may use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, republish, scrape, commercially exploit, or otherwise use protected Zovy content without authorization, except where permitted by applicable law.
Third-party trademarks, logos, product names, and other intellectual property remain the property of their respective owners.
8. Third-Party Services and Links
Our Services may contain links to websites, applications, payment processors, shipping providers, social media platforms, or other services operated by third parties.
Zovy does not control these third-party services and is not responsible for their content, availability, privacy practices, security, products, or services.
Your use of third-party websites and services is subject to the terms and policies of those third parties.
Please review applicable third-party policies before providing personal information or completing transactions through those services.
9. Relationship With Shopify
Zovy is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions directly between you and Zovy.
Shopify is not the seller of the products offered by Zovy and is not responsible for the products you purchase from us, except to the extent separately provided by Shopify's own services or required by applicable law.
Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.
10. Privacy
Your submission and our processing of personal information through our Services are governed by our Privacy Policy.
By using our Services, you acknowledge that information may be processed by Zovy, Shopify, payment providers, fulfillment partners, shipping carriers, and other service providers as reasonably necessary to operate our store and provide our Services.
Please review our Privacy Policy for additional information about how personal information is collected, used, and disclosed.
11. Reviews, Feedback, and User Content
If you voluntarily submit a product review, photograph, comment, suggestion, feedback, or other content to Zovy, you represent that you have the necessary rights to provide that content.
You grant Zovy a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for purposes reasonably related to operating, improving, or promoting our business and Services, subject to applicable law.
You may not submit content that:
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Violates another person's intellectual property or privacy rights;
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Contains unlawful, abusive, threatening, defamatory, obscene, or fraudulent material;
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Contains malware, viruses, or malicious code;
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Misrepresents your identity or relationship with another person or organization; or
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Otherwise violates applicable law.
We reserve the right to moderate or remove user-submitted content where permitted by law.
12. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, incorrect prices, product availability errors, or other mistakes.
We reserve the right to correct such errors and update information where permitted by law.
If an error materially affects an order you have already placed, we may contact you regarding the issue and, where appropriate, cancel and refund the affected order.
13. Prohibited Uses
You may not use our website or Services:
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For unlawful or fraudulent purposes;
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To violate applicable laws or regulations;
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To infringe intellectual property rights;
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To submit false or misleading information;
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To distribute viruses, malware, or other harmful technology;
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To attempt unauthorized access to our website, accounts, systems, or data;
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To interfere with the security or operation of our Services;
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To collect personal information about others unlawfully;
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To impersonate another person or organization;
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To engage in spam, phishing, scraping, or other abusive activity; or
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To otherwise use our Services in a manner that could harm Zovy, our customers, or third parties.
We may restrict or terminate access to our Services when we reasonably believe these Terms have been violated.
14. Availability of Services
We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, discontinue, or restrict portions of the Services from time to time where reasonably necessary.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our Services and products are provided on an "as is" and "as available" basis except where we expressly provide otherwise.
We do not guarantee that our website will always operate without interruption or error.
Certain jurisdictions do not permit the exclusion of particular warranties or consumer protections. Accordingly, some of these limitations may not apply to you.
Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Zovy and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
This may include, where permitted by law, loss of profits, revenue, savings, data, or other similar losses.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Zovy and our affiliates, employees, contractors, service providers, and licensors from claims, damages, liabilities, and reasonable expenses arising from your material violation of these Terms, violation of applicable law, or infringement of another party's rights.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in full force and effect.
19. Waiver and Entire Agreement
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement governing your use of the Services to the extent applicable.
20. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Zovy may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.
21. Governing Law
These Terms and your use of the Services will be governed by applicable law.
Any disputes will be handled in accordance with applicable laws and jurisdictional requirements.
Nothing in this section limits any mandatory consumer rights or jurisdictional protections available to you under applicable law.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or other operational requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Your continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
23. Contact Information
Questions about these Terms of Service or your Zovy order can be sent to:
Zovy Customer Support
Email: support@shopzovy.com
Website: shopzovy.com
For questions regarding an existing order, please include your order number so we can assist you as efficiently as possible.