Zovy 60-Day Refund Guarantee

We want you to feel comfortable trying your Zovy product. If it is not right for you, email support@shopzovy.com within 60 calendar days after delivery and we will issue a full refund of the amount you paid for the product.

No return required

You do not need to mail the product back to receive your refund. Please do not send an item to us. We may ask for your order number and a brief note about your experience so we can find the purchase and improve our products.

Damaged, incorrect, or missing orders

If an item arrives damaged, defective, or different from what you ordered, contact us at support@shopzovy.com. A photo may help us resolve the issue. If a shipment is confirmed lost, we will offer a replacement or refund.

How refunds are sent

Approved refunds go to the original payment method. Your bank or payment provider may take additional time to post the funds after we issue the refund. Optional expedited shipping or premium delivery charges, if any, are refunded when required by law or when the issue was caused by Zovy.

Order changes

To change or cancel an order, email support@shopzovy.com as soon as possible. Once an order has been fulfilled or shipped, cancellation may no longer be possible. You can still use the 60-day refund guarantee after delivery.

Your rights

This policy does not limit consumer rights that apply under law. For help, email support@shopzovy.com with your order number.